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300: Building Trust with Customers, with Jim Tracy
The most important detail of the customer experience is building trust, we must start on day 1. We are kicking off Season 3 with Jim Tracy, President and Founder of EZlocal. Jim manages a sales force that's spread all over the United States, and they continue to grow. He explains what the first thing he teaches his sales force, trust. We have to listen to our customers, if we're not listening to our customers, if we're not paying attention to them, if we're not communicating with them, they will leave. A simple question during the initial welcome call can solve it. Jim sheds light on his unique compensation model for his sales teams and how that leads into their customer service and success.
Listed on the public episode inventory.